CUSTOMER SERVICE

 “The customer is king” is far more than a mere slogan at SHP. It starts with complete and careful listening to define the client’s needs fully upfront. It speaks to deep partnering with each client so that the needs of various voices are managed and distilled so that the final outcome gains common applause. Part of this important mix is the delivery of each project on time and within budget.

CONTINUOUS IMPROVEMENT

The entire staff of SHP seeks ways to improve creative and production processes so that cost savings and economies of scale can benefit its client base. A critical area of constant study is the customer review process so as to minimize the number of drafts and revisions. Again efforts are constantly afoot to carefully tease out needs upfront so that the review process can be optimized.